Our sustainability policy is divided into 10 themes. Each theme consists of a set of principles and practical actions accordingly.
We commit to sustainability management, practiced by the following actions:
● Communicate the sustainability mission statement to customers, partners, and suppliers
● Maintain an accessible, written sustainability policy that outlines our strategy for managing the
social, cultural, economic, and environmental impacts of our operations, while also addressing
employee health and safety measures.Collaborate with organizations that share our commitment
to the sustainable development of the destination.
● Conduct an evaluation of the company’s performance in sustainable practices.
● Demonstrate the company’s sustainability best practices by public reporting and communication
● To ensure that all staff under Luxurious Lanka are fully aware of our Sustainability Policy and are
committed to implementing and improving it
● We commit to complying with all national legislation, regulations, and codes of practice
We commit to sustainable internal management by having a clear written and well-communicated social policies that includes the following principles:
● Ensure that all employment contracts include labor conditions in line with national labor laws,
along with a comprehensive job description.
● Wage rate is to be mentioned in the contract
● Grant employees fixed paid annual leave, sick leave, and unpaid annual leave allowances, as
applicable. Maternity leave will be provided in accordance with the Maternity Benefits Ordinance
of Sri Lanka.
● Access to first aid accessible
● Ensure compliance with the nationally accepted minimum age for employment.
● Have a health and safety policy for employees which complies to national legal standards
We commit to practice environmental protection and enhance community relations by ensuring the enforcement of following practices:
Paper
● We practice zero-paper policies by eliminating the purchase and use of paper and printers
wherever possible.
● Reduce paper consumption by using e-brochures/ Website for promotional purposes and
electronically filing all documents whenever possible.
● Customer feedback is exclusively gathered through digital platforms such as TripAdvisor and
Google Reviews and also customer feedback questionnaire to ensure authenticity.
Energy
● We are committed to reducing our environmental impact through strategic energy management
and efficiency. Our Energy Reduction Policy focuses on minimizing energy use across all
operations by implementing energy-saving technologies, encouraging responsible staff
behavior, and prioritizing low-energy equipment in procurement. Key actions include
upgrading to LED lighting, optimizing HVAC systems, enforcing switch-off policies, and
utilizing power management software. We also promote smart purchasing, use of eco-friendly
devices, and sustainable digital practices to reduce indirect energy use.
● As part of our transport operations, we have integrated two hybrid vehicles into our fleet to
reduce fuel consumption and emissions, reinforcing our commitment to energy efficiency and
sustainable tourism. Additionally, we reduce transport-related impacts by encouraging
tele-work, video conferencing, and work-from-home practices through our Agile Working
Policy, minimizing unnecessary travel and office-based energy consumption.
Waste reduction
Luxurious Lanka actively reduces the use of disposable and consumer goods by promoting
sustainable consumption practices across all operations. In alignment with the National Solid
Waste Management Policy, we ensure proper recycling and disposal methods are followed. We
have implemented measures to reduce the use of non-refillable plastic drinking water bottles and
encourage the use of reusable alternatives. As part of our commitment to better waste
management, we fully embrace the 5 R principle: Refuse, Reduce, Reuse, Repurpose, and
Recycle. In our home-based and hybrid work environments, staff are encouraged to adopt
practices such as using reusable containers, discourage printing through digital tools, We have set
the following quantitative goals:achieve 100% staff usage of reusable drinkware, and reduce
office supply orders by 30% through monthly consolidation. Progress will be monitored via
quarterly self-assessments and annual reviews, ensuring a continuous effort toward minimizing
waste and promoting a circular economy.
Water
● We have adopted the use of refillable water bottles and installed electric water dispensers in
both our office and tour vehicles, significantly reducing reliance on single-use plastic. We
implement water-saving technologies such as low-flow fixtures and collaborate with
eco-conscious accommodations that prioritize sustainable water management.
● As a sustainable alternative to bottled beverages, we also provide king coconuts as a natural,
healthy, and water-efficient drink. This not only supports local sourcing but also offers guests a
refreshing and energizing hydration option during tours.
● Our staff and tour guides are trained to encourage responsible water use, and guests are provided
with practical tips and tools like reusable bottles to support conservation efforts during travel.
● Through active employee engagement and supplier partnerships, water conservation is fully
integrated into our operations—ensuring long-term impact and aligning with our broader
commitment to sustainable tourism.
Training and awareness
● We provide periodic guidance and information to all staff members regarding their roles and
responsibilities in internal environmental practices.
Local cultural sites.
● Contribute to the protection and preservation of local historical, archaeological, culturally, and
spiritually important properties and sites.
Procurement
● Purchasing of office material and gifts.
We are committed to purchase best, available, sustainably sourced products through constant
research:
-Buying from local vendors without any medium
-Recycled materials
-Locally produced/ sourced goods
-Fair trade
-Organic materials
-Low carbon footprint in operation
-Eco-labelled
We are committed to this:
● Prioritizing the most sustainable transport options while considering price and comfort, including
public transportation where feasible
● We ensure our vehicle fleet is well maintained and fuel efficient.
● We actively work to reduce the carbon footprint of our fleet in line with our annual mileage and
business growth.
● We are committed to maintaining a carbon neutral status for our fleet.
● We promote eco-friendly driving habits among our chauffeurs through regular knowledge-sharing
sessions.
● We prioritize partnerships with suppliers of hybrid and electric vehicles.
We aim to achieve a tourism supply chain that is fully sustainable. The partner accommodations play an
important role in achieving this and are stimulated and motivated to adopt sustainable practices.
● Prioritize accommodations that meet strict sustainability and quality standards. We focus on water
and energy efficiency, effective waste management, comprehensive staff training, and robust CSR
initiatives, ensuring that our partners hold reputable sustainability certifications such as Travelife,
NSTC, and ISO 14001.
● We collaborate with locally owned and managed accommodations, prioritizing those that employ
local communities and source local food products.
● top-selling accommodations must sign a sustainability addendum enforcing strict measures
against child labor, corruption, and bribery, along with protocols for waste management and
biodiversity protection.
● We encourage accommodations to complete our sustainability compliance contract, which
provides valuable insights into their current sustainability status and enables us to grade our
suppliers based on their sustainable practices.
● We clearly communicate our sustainability objectives and requirements to the accommodations
most in demand by our customers. To ensure the rights of children are protected throughout our
supply chain, our Sustainability Compliance Contract includes a dedicated clause enforcing a
zero-tolerance policy toward the sexual exploitation of children. This clause also empowers our
travel company to immediately terminate the contractual agreement if an accommodation supplier
fails to implement adequate measures to prevent such exploitation.
● We encourage accommodations to offer locally and sustainably produced souvenirs that reflect
the history and culture of the area.
● In cases where contracted accommodations clearly violate the provisions of our Sustainability
Compliance Contract, we will terminate our cooperation.
We value animal and community welfare extremely highly and aim for tours that only leave a minor footprint. We are safeguarding the authenticity of the communities and the natural environment and are strongly against harming wildlife and polluting the environment.
● Having an inventory of environmentally or culturally sensitive excursions which are offered in
each destination
● Advising guests on behaviour standards during excursions and activities with a focus on
respecting the local culture, nature, and environment
● Communicating our sustainability objectives and requirements to contracted and other relevant
excursion providers by distributing this information via code of conducts, representative agents,
social media, email, discussions, and/or meetings, to minimize negative visitor impact and
maximize enjoyment
● Not offering any excursions that harm humans, animals, plants, natural resources such as water
and energy, or which are socially and culturally unacceptable
● Not offering any excursions in which wildlife is held captive, except for properly regulated
activities in compliance with local, national, and international law
● Avoid partnerships with companies that harvest, consume, display, sell, or trade wildlife species
unless their activities are legally regulated and demonstrably sustainable.
● Employing skilled and/or certified guides to lead guests through cultural, heritage, or ecologically
sensitive sites.
● Promoting and advise our guests on excursions and activities which directly involve and support
local communities by purchasing services or goods, traditional crafts and local food production
methods, or visiting social projects
● Promoting and advising our guests on excursions and activities which support local environment
and biodiversity such as visiting protected areas or environmental protection projects.
We focus on recruiting local talent in the tourism business and are committed to providing a fair, safe working environment that supports and respects local communities. Although our current recruitment numbers are modest, our commitment to empowering local talent remains steadfast.
We commit to this by:
● We commit to prioritizing local tour guides and chauffeurs, providing necessary training.
● Paying tour guides, chauffeurs and other local staff whose services obtained by us a service fee
that is equal to or above the relevant industry standard.
● Ensuring that our tour guides, chauffeurs and other local staff whose services obtained by us are
qualified
● Ensuring that our local tour staff are informed on relevant aspects of our sustainability policy and
comply with it, through training and information sessions.
● Training the local tour staff on sustainability and communicating the role expected from them
during the tour.
● Having local tour guides inform clients on relevant sustainability matters of the destination
● In the destination (e.g. protection of flora, fauna, and cultural heritage, resource use), social
norms and values (e.g. tips, dressing code and photography) and human rights (e.g. sexual
exploitation)
● Prohibiting the purchase of souvenirs containing threatened flora/fauna species, illegally obtained
historical/archaeological artifacts, or illegal substances.
Customer’s welfare and information are very important to us. We ensure clear and constant communication and high protection to our clients.
Prior to booking, we commit to this by:
● Ensure that customer privacy is not compromised
● Provide factually accurate, balanced, and complete destination information, including
sustainability aspects.
● Ensure that all marketing materials and publications provide accurate representations and do not
overpromise or mislead.
● Make product and price information clear, complete and accurate, with regard to the company and
its products and services, including sustainability claims
● Inform our customers about sustainable alternatives concerning accommodations, excursions,
package holidays and transport options, if available
After booking and during holidays, we commit to this by:
● Provide information to consumers about the natural surroundings, local culture and cultural
heritage in the holiday destination
● Inform consumers about key sustainability aspects and issues in the destination and receive
recommendations on how to make a positive contribution
● Inform customers about risks and precautions related to health and safety matters in the
destination
● Keep a contact person and a telephone number permanently available for emergency situations
● Train personnel and keep guidelines available, on how to deal with emergency situations
● Provide clients with documented guidelines and/or codes of conduct for sensitive excursions and
activities, to minimize negative visitor impact and maximize enjoyment.
● Provide customers with information about commercial, sexual or any other form of exploitation
and harassment, particularly of children and adolescents
● Inform clients about applicable legislation concerning the purchasing, sales, import and export of
historic or religious artefacts and articles containing materials of threatened flora and/or fauna in
the destination
● Motivate clients to use local restaurants and shops (where appropriate)
● Inform clients on sustainable transport options in destinations, when feasible
After holidays, we commit to this by:
● Measure customer satisfaction and take into account the results, for service and product
improvements
● Include sustainability as an integral part of the research into customer satisfaction
● Have clear procedures in case of complaints from our customers
