Luxurious Lanka respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and share personal information when you visit luxuriouslanka.com, contact us, request a tailor-made itinerary, book a consultation, make an enquiry or arrange travel services with us.
1. Who We Are
Luxurious Lanka is a Sri Lanka-based travel company specialising in personalised holidays and travel arrangements in Sri Lanka and the Maldives.
Luxurious Lanka
458, Orex City
Ja-Ela, Sri Lanka
Telephone: +94 77 303 1777
Email: jagath@luxurioussrilanka.com
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.
2. Information We May Collect
The personal information we collect depends on how you interact with us.
When you contact us, request an itinerary, use our booking wizard, book a consultation or arrange a holiday, we may collect information such as:
- Your name
- Email address
- Telephone number
- Country of residence
- Preferred travel dates
- Length of stay
- Number of adults and children travelling
- Destinations you are interested in
- Accommodation preferences
- Approximate travel budget
- Special requests or travel preferences
- Information you include in messages or enquiry forms
- Booking and travel information required to arrange your holiday
Once you decide to proceed with a booking, we may need additional information that is reasonably necessary to arrange your travel services.
Where information relating to children is required for a family booking, it should be provided by a parent, guardian or responsible adult.
3. How We Use Your Information
We may use the information you provide to:
- Respond to your enquiries
- Understand your holiday preferences and requirements
- Prepare personalised itineraries and travel proposals
- Arrange accommodation, transport, excursions and other travel services
- Manage and administer confirmed bookings
- Communicate with you before, during and after your journey
- Provide assistance and customer support
- Arrange consultations requested through our website
- Process or facilitate payments relating to your booking
- Maintain appropriate business and booking records
- Improve our website, services and customer experience
- Comply with legal, regulatory and accounting requirements
We only use personal information for purposes connected with providing our services, operating our business and meeting our legal obligations.
4. Information Shared With Travel Suppliers
To arrange and operate your holiday, it may be necessary to share relevant information with trusted third parties involved in delivering your travel arrangements.
These may include:
- Hotels and accommodation providers
- Transport providers
- Chauffeur-guides and guides
- Excursion and activity providers
- Destination partners
- Airlines or other transport operators where applicable
- Other travel suppliers required to provide services included in your itinerary
We only provide information that is reasonably necessary for the relevant supplier to provide the requested service.
Some suppliers may be located outside your country of residence, including in Sri Lanka, the Maldives or other countries connected with your travel arrangements.
5. Third-Party Services
Our website may provide access to or integrate with third-party services.
These may include services such as:
- Calendly, for scheduling consultations
- WhatsApp, for direct communication
- Online payment services used to facilitate secure payments
- Mapping or location services
- Website hosting, security and technical service providers
When you choose to use a third-party service, that provider may collect and process information according to its own privacy policy and terms.
Luxurious Lanka is not responsible for the privacy practices of external websites or services that operate independently from us.
6. Payments
Where online payment facilities are provided, payment transactions may be processed through third-party payment service providers.
Information required to process a payment may therefore be handled directly by the relevant payment provider in accordance with its own security procedures and privacy policy.
We recommend reviewing the privacy and security information provided by the relevant payment service before completing a transaction.
7. Cookies and Website Information
Our website may use cookies and similar technologies to support website functionality, security and performance.
Depending on the services enabled on our website, cookies may also be used to help us understand how visitors use the website and improve the online experience.
Some third-party services integrated into the website may place their own cookies or collect technical information when you interact with them.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.
8. Technical Information
When you visit our website, certain technical information may be collected automatically by our website, hosting provider or security systems.
This may include information such as:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of access
- Referring website
- General website usage information
This information may be used for website security, performance monitoring, troubleshooting and improving the user experience.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The period for which information is retained may depend on:
- Whether you have made an enquiry or confirmed a booking
- The duration of our relationship with you
- Accounting and financial record requirements
- Legal or regulatory obligations
- The need to resolve enquiries, disputes or service issues
When personal information is no longer reasonably required, it may be securely deleted or anonymised where appropriate.
10. How We Protect Your Information
We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should therefore take reasonable care when sending sensitive information electronically.
11. International Data Transfers
Luxurious Lanka is based in Sri Lanka and works with travellers and travel suppliers in different countries.
As a result, personal information may be processed or accessed in a country other than your country of residence where this is necessary to respond to an enquiry, arrange your journey, provide a requested service or operate our business.
Where applicable, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with relevant data protection requirements.
12. Your Privacy Rights
Depending on the data protection laws applicable to you, you may have rights relating to your personal information.
These may include the right to:
- Ask what personal information we hold about you
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Request deletion of certain personal information where applicable
- Object to or restrict certain uses of your information where applicable
- Withdraw consent where processing is based on consent
To make a privacy-related request, please contact:
We may need to verify your identity before processing certain requests.
13. Marketing Communications
If you have agreed to receive marketing communications from Luxurious Lanka, you may ask us to stop sending them at any time.
You can contact us directly at:
Operational communications relating to an enquiry, consultation or confirmed booking are separate from marketing communications and may still be sent where necessary to provide the requested service.
14. Links to Other Websites
Our website may contain links to third-party websites, including travel partners, government websites, payment services, social media platforms and other external resources.
Once you leave our website, the privacy practices of the external website apply.
We encourage you to review the privacy policy of any third-party website before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements or business practices.
The latest version will be published on this page with the updated date shown at the top.
16. Contact Us
If you have questions, concerns or requests relating to your privacy or personal information, please contact:
Luxurious Lanka
458, Orex City
Ja-Ela, Sri Lanka
Telephone: +94 77 303 1777
Email: jagath@luxurioussrilanka.com